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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article 500 Error (Internal Server Error)
As VEBNEST uses suphp instead of running php as apache module, thats why 500 error occurs a lot...
Views: 1679
Article Big File uploading problem!
We have received some complaints in these days from our customers about FTP timing out while...
Views: 1234
Article Can I speak to your administrator, admin?
The administrators are only available through the ticket system. You cannot speak to that person...
Views: 1082
Article Can I use my account and my site even though my domain name hasn't propagated yet?
Yes, you can use your website without a domain name. We provide you a temporary URL in your...
Views: 1760
Article Error Message: mailbox is full: retry timeout exceeded
Symptoms: Your e-mail accounts are not receiving e-mail, senders receive an error messge stating...
Views: 18176
Article How do I change my DNS or name servers?
If you purchased your domain from vexxhost, then you can manage it online.   If you did...
Views: 1284
Article How do I get and use SSH access?
  Shared Web Hosting We not SSH for shared hosting. Reseller We not SSH for reseller or...
Views: 1210
Article How do I update my name server IPs?
If you bought your domain name from vexxhost, then you may email to request...
Views: 1142
Article How to change a php.ini value?
We use suPHP in all of our servers. This is the common reason why php_flag or php_value doesn't...
Views: 1398
Article How to Create Master Reseller in Zamfoo
To Create Master Reseller or WHM Accounts you need to do following steps. 1. Login to your WHM...
Views: 2447
Article How to Register my private nameservers?
In last few days we have received numerous tickets saying, "private nameservers you have...
Views: 4535
Article How to Transfer from old server using FULL Backup?
Here is the FULL backup method to transfer your accounts from old host to our server but make...
Views: 1180
Article I forgot my password and need a reset.
CPANEL/WHM Check your welcome email for the correct user name and password. If that password is...
Views: 1125
Article Ticket wait times
Normally tickets are answered the same day, usually within a few hours. Tickets are addressed...
Views: 1040
Article What are my name servers?
Not sure what the names servers are for your website's domain name? It's simple, all of our...
Views: 1141
Article What name servers or DNS is my site currently using?
If would like to check what name servers (DNS) your site's domain name is currently using, simply...
Views: 1184
Article When will my domain start working? Propagation
If you have a new domain name, you must change the name servers so they point to vexxhost....
Views: 1072
Article Where can I view if my name servers were setup correctly and what IPs they currently use?
You can check by going to You will see several different types of DNS...
Views: 2002
Article Why do i receive timeout while pinging the server?
VEBNEST always tries to ensure the best security hardened server. One of the common attack...
Views: 1537
Article Why is my server down?
We apologize for the inconvenience. If your server is down for more than a temporary issue, we...
Views: 1365

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