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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Any Demo i can see?
sorry we not allow demo on live servers not allowed we not disclose servers IPs untill anyone...
Views: 1057
Article Are there any hidden costs or setup fees?
No, there are no hidden costs or fees associated with having a shared or reseller hosting account...
Views: 1045
Article Can I pay Monthly?
Yes! We are one of the few hosts that still offer monthly payments instead of only semi annual,...
Views: 1078
Article Can i upgrade my plan?
Yes you can switch to bigger plan anytime for details you can contact billing or sales for more...
Views: 1040
Article Can my sub resellers have their own nameservers?
Yes, just open a support ticket with us and we will set this up for you. As long as an account...
Views: 1180
Article Do you allow backups?
Yes we have backup support on all servers and we take minimum weekly backups on some servers...
Views: 998
Article Do you have any issue with my country?
No we host every country as long as you not do fraud with us :) and pay using your own card or...
Views: 1020
Article Do you have any site builder?
Yes we have Rvsite Builder on all servers.
Views: 1009
Article Do you help to transfer from my old server?
yes 10 cpanel accounts transfer for free more than that will cost 1$ each or get quote from sales.
Views: 1017
Article Do you offer 24/7 support?
Yes we do via Live Chat, IM (Yahoo, MSN, Skype, Google Talk) and Ticketing system.
Views: 976
Article Do you offer Domain Reseller Account?
Yes its free for Resellers and Master Resellers contact support.
Views: 1105
Article Do you offer Fantastico?
Yes we have fantastico on all servers. with no hidden charges for you are your customers.
Views: 1001
Article Do you offer free billing Software?
Yes we do contact support once your account get activated.
Views: 1054
Article Do you offer free ecommerce script?
Yes Oscommerce is included in Fantastico which you can install for your website.
Views: 994
Article Do you offer money back?
we offer 30days money back (within 30days after signup). 
Views: 1046
Article Do you offer phone Support?
No we don't for now.
Views: 965
Article Do you offer websats?
Yes we do.
Views: 958
Article Do you offer wordpress?
Yes we do.
Views: 1018
Article Does your hosting support joomla sites?
yes our servers can host joomla websites.
Views: 982
Article How many servers do you have?
We have 50+ servers now.
Views: 996
Article How to switch hosts without having any down time
Switching to a new host can be a very smooth process or it can be very complicated. Following...
Views: 1386
Article In how much time my account will be activated after order?
We accept (PayPal, Bank, Credit/Debit Cards) which do fraud check on all payments...
Views: 1050
Article What are your server specs.
Our all servers are minimum Dual Core Xeons or Quad Cores with 2GB to 8 GB RAM. 
Views: 1011
Article What if any one of my client violate terms?
We will only suspend his account and will inform you about that.
Views: 1049
Article What if i overdue?
you will have to pay 10$ extra fine and your account will be suspend after third notice and will...
Views: 999
Article What is your support response time.
Normally few minutes but on peak hours it could take 30-60 minutes.
Views: 966
Article What is your uptime?
We have many servers on 3 Data Centers minimum uptime we offer 99.00% and maximum 99.99%.
Views: 974
Article What type of payment do you accept?
We accept all major credit cards, paypal, moneybookers.  You can also choose between...
Views: 1080
Article Where is your company located.
We are located in Miami, FL United States, UK and Pakistan (website department). Soon starting in...
Views: 1207
Article Where is your Datacenter located?
We hosted on TOP Class datacenters The Planet, Softlayer and NOCSTER. All are in USA.
Views: 1053
Article Will i get any dedicated IP?
No you will get 3 shared IPs 1 to access WHM and 2 for nameservers. If you want dedicated IP it...
Views: 1148

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